Responsible Gaming at Allbritish Casino

Gambling should stay a form of entertainment you control. We built our responsible gaming programme around practical tools, honest information and fast access to help, and every one of those tools is free to use on our platform.

Our Commitment to Your Wellbeing

We take player wellbeing seriously. Since Allbritish Casino launched in 2013 under L&L Europe Ltd, our Malta Gaming Authority licence (MGA/B2C/211/2011) has required, and we have chosen to exceed, strict standards for player protection.

Our systems monitor play patterns for signs of harmful behaviour, such as sudden increases in deposit frequency or extended overnight sessions. When our trained team flags a concern, we contact you privately, never to judge, only to point you towards tools or a conversation with our support staff.

Know the Warning Signs

Problem gambling rarely announces itself. It builds quietly through small habits. Have an honest look at this list and consider whether any of these apply to you or someone close to you.

• Chasing losses: increasing deposits to win back money already lost.
• Hiding your play from family, friends or colleagues.
• Borrowing money, or using credit, to fund gambling.
• Gambling for longer than you planned, or being unable to stop a session.
• Neglecting work, study or relationships because of time spent playing.
• Mood changes: irritability, anxiety or restlessness when not gambling.
• Gambling to escape stress, grief or low mood rather than for fun.
• Lying about the amount of time or money spent playing.

Tools You Can Use Today

Every tool below is free, takes under two minutes to activate, and sits in the Responsible Gaming section of your account profile. You set the levels; we enforce them immediately.

• Deposit limits: cap the amount you can deposit per day, week or month in your account settings.
• Loss limits: set a maximum net loss over a chosen period, applied at the gaming level.
• Wagering limits: restrict the total amount you can stake within a set timeframe.
• Session reminders: reality-check pop-ups appear at intervals you choose, from 15 minutes upwards, showing time played and net result.
• Time-outs: pause your account for a short break, from 24 hours to several weeks.
• Cooling-off periods: a longer, reversible break of up to 30 days with full account closure during that window.
• Self-exclusion: a firm, long-term block on your account, described in the next section.

Self-Exclusion, Step by Step

Durations we support

You can self-exclude for 24 hours, 7 days, 30 days, 6 months, or permanently. The exclusion starts the moment you confirm it in your account or via our support team, and it cannot be reversed before it expires, with one exception: the 24-hour time-out can be lifted after expiry only.

Balance, open bets and reactivation

When you self-exclude, we cancel any open bets placed on future events and settle outstanding wagers already finished. Your remaining balance is returned to your registered payment method, usually within 1-3 business days for cards and bank transfers, up to 24 hours for e-wallets. If the balance is below the £10 minimum withdrawal, contact [email protected] and we will arrange the refund manually.

For temporary exclusions, the account reopens automatically once the period ends, and your limits remain in place. Permanent exclusion closes the account for good; opening a new account with us afterwards is not permitted, and we cross-check registration data to prevent it. We can also help you register with GAMSTOP, the national self-exclusion scheme covering all UK-licensed operators.

Keeping Minors Safe

You must be at least 18 years old to hold an account with us. We verify age as part of our KYC process: every player supplies photo ID, proof of address and payment method verification before the first withdrawal, and if a document shows the holder is under 18, the account is closed and stakes returned to the source of payment.

Prevention at home matters just as much as our checks. If adults in your household gamble, keep login details private and never leave sessions open on shared devices. Parental control software such as Net Nanny, Qustodio or the built-in tools in Windows, macOS, iOS and Android can block gambling sites entirely. Filtering services like Gamban and BetBlocker add another layer across all devices in the home.

Free Help Outside Our Platform

Sometimes the best support comes from people who deal with gambling harm every day. These UK organisations are free, confidential and independent of any casino.

• GamCare: 0808 8020 133, gamcare.org.uk, free helpline and live counselling, open 24/7.
• BeGambleAware: begambleaware.org, free information, self-assessment tools and treatment referrals.
• GAMSTOP: gamstop.co.uk, free national self-exclusion covering all UK-licensed gambling sites.
• Citizens Advice: 0808 223 1133, citizensadvice.org.uk, guidance on debt and money worries linked to gambling.

Talk to Our Support Team

Our live chat runs 24/7 and our agents are trained in responsible gaming conversations. Ask for the responsible gambling queue and you will reach someone who can set limits, start an exclusion or simply listen. You can also email [email protected] with the subject line "Responsible Gaming" and we will prioritise your message. Whatever you share with us stays confidential, and asking for help never affects your standing as a player at Allbritish Casino.

Frequently asked questions

How long does a self-exclusion last at Allbritish Casino?

We support 24-hour, 7-day, 30-day and 6-month exclusions, plus permanent closure. None of these can be reversed before they expire.

What happens to my balance if I self-exclude?

Open bets on future events are cancelled, and your balance is refunded to your registered payment method: within 24 hours for e-wallets and 1-3 business days for cards or bank transfer.

Where do I set deposit limits?

In the Responsible Gaming section of your account profile. Limits take effect immediately and lowering them is instant, while raising them requires a 24-hour cooling-off period.

Can I exclude myself from all UK gambling sites at once?

Yes, GAMSTOP is free and covers every UK-licensed operator. Register at gamstop.co.uk or ask our support team to help you sign up.

Is there a minimum age to play?

Yes, 18. We verify your age with photo ID as part of KYC before your first withdrawal, and accounts belonging to minors are closed immediately.