Our AML and Verification Policy
We hold licence MGA/B2C/211/2011 from the Malta Gaming Authority, and with it comes a legal duty to know who plays on our platform. This page explains, in plain terms, what we verify, when we verify it, and what we ask of you in return.
Our Commitment Against Money Laundering
The legal framework we operate under
Allbritish Casino operates under the Malta Gaming Authority licence MGA/B2C/211/2011, which binds us to the Prevention of Money Laundering and Funding of Terrorism Regulations. As an operator, we are a reporting entity, meaning we must maintain an anti-money-laundering programme overseen by a designated Money Laundering Reporting Officer (MLRO).
Our programme covers customer due diligence, transaction monitoring, staff training and suspicious activity reporting. These are not optional extras; they are licence conditions. Every control we describe on this page exists because our regulator requires it and because it protects both you and the wider integrity of our platform.
When We Verify Your Account
Verification points and documents
We run verification at three points: at registration, where we screen your details against identity and sanction databases; at your first withdrawal; and at any later threshold or risk trigger. Most players complete registration checks automatically without lifting a finger, because we can match your data electronically.
Before your first withdrawal, we require photo ID, proof of address and payment method verification. These three documents confirm, in order, that you are who you say you are, that you live where you say you live, and that the funds leaving our platform go to an account in your own name.
- Photo ID: passport, driving licence or national ID card, valid and unexpired
- Proof of address: utility bill, bank statement or official letter dated within the last three months
- Payment method verification: photo of the card (first six and last four digits visible) or a bank statement showing the account holder's name
The Verification Process Step by Step
From upload to confirmation
Verification runs through the cashier or your account profile. Documents go straight to our compliance team over an encrypted connection, and we complete the review within 24 hours in most cases, often much sooner. You will receive an email the moment your account is confirmed or if we need anything further from you.
Here is the process in full:
- Open the verification section from your account profile or the withdrawal page
- Photograph or scan each document, ensuring all four corners are visible and the text is legible
- Upload the files through the secure portal, never by email or live chat
- Our compliance team reviews the documents, typically within 24 hours
- You receive confirmation by email, or a request for a clearer copy or an alternative document
- Once approved, withdrawals are released to your verified payment method
How we protect your documents
Your documents are stored on encrypted servers with strictly limited access. Only our compliance team can view verification files, and every access is logged. We never share your identity documents with third parties except where we are legally obliged to do so, for example when responding to a regulator or law enforcement request.
Why We May Ask for Source of Funds
A legal check, not a judgement
For the vast majority of players, ID and proof of address are all we ever need. However, if we see deposits or betting activity that is unusual relative to the profile we hold for you, our obligations require us to understand where the money comes from. A source of funds request is not an accusation; it is a standard risk-based check that every MGA-licensed operator must perform.
Acceptable evidence includes recent payslips, a tax return or notice of assessment, bank statements showing regular income, dividend statements, or documents relating to the sale of an asset such as property or shares. The type of evidence we ask for depends on the activity that triggered the review. We always tell you exactly what we need, and you can send documents through the same secure upload portal used for verification.
How We Monitor Transactions
Deposits, withdrawals and limits
Every deposit and withdrawal on our platform passes through automated and manual screening. The core rules are simple: the minimum deposit and minimum withdrawal are both £10, the maximum withdrawal is £10,000 per day, and we charge no fees on either side. E-wallet withdrawals reach you within 24 hours, while cards and bank transfers take 1 to 3 business days.
We operate a same-method withdrawal rule. Funds must return to the payment method they arrived from, because paying out to a different method would break the audit trail we are required to keep. If you deposited with a card, your withdrawal goes back to that card; if you deposited with Trustly, Skrill, Neteller or bank transfer, the same applies. Where you have multiple deposit methods, we allocate withdrawals proportionally to how the balance was funded.
| Transaction type | Limit | Processing time |
|---|---|---|
| Deposit | Minimum £10 | Instant |
| Withdrawal (e-wallets) | Minimum £10, up to £10,000 per day | Up to 24 hours |
| Withdrawal (cards and bank) | Minimum £10, up to £10,000 per day | 1 to 3 business days |
What Happens if Verification Fails
Suspensions, closures and your options
If you do not provide the requested documents, we cannot release your withdrawal. The withdrawal stays pending, and your account may be restricted to gameplay only until verification is complete. If documents are not supplied within a reasonable period, we may suspend the account altogether.
Where a document is rejected, it is almost always a technical issue: an edge cut off, glare on a photograph, or an expired document. We will tell you the reason and give you the chance to upload a replacement. In rare cases where we cannot establish your identity, where documents appear falsified, or where suspicious activity has been identified and reported, we may close the account. Any confirmed balance held in a closed account is returned to you via your verified payment method, unless we are legally prohibited from doing so. If you disagree with a decision, contact our support team at [email protected], available 24 hours a day, and ask for the decision to be reviewed by our compliance team.
How Long We Keep Your Documents
Retention periods and your rights
Our licence requires us to retain verification records and transaction data for five years after the end of the business relationship, meaning five years after your account is closed. This retention period exists so that our records remain available to the Malta Gaming Authority and to competent authorities if an investigation ever requires them.
After the retention period expires, we delete or anonymise your documents in line with data protection law. In the meantime, you retain your rights under the UK GDPR to request access to the data we hold about you, ask for corrections, or lodge a complaint with the Information Commissioner's Office. Requests go through our support team at [email protected] and are handled within the statutory response window.
Frequently asked questions
How long does verification take at Allbritish Casino?
Most verification checks are completed within 24 hours of uploading your documents, often sooner. You will receive an email confirmation, or a request for a clearer copy if a document is unreadable.
Do I need to verify my account before I can deposit?
No. Registration screening runs automatically against electronic databases, so you can deposit and play straight away. We require photo ID, proof of address and payment method verification before your first withdrawal.
Why do I have to withdraw using the same method I deposited with?
Our licence requires an unbroken audit trail for funds. Returning money to the source it came from is how we prevent money laundering, so withdrawals are allocated back to your verified deposit methods.
What happens if I refuse to provide source of funds documents?
We cannot complete the review, so any pending withdrawal stays on hold and your account may be restricted or suspended. You can change your mind and supply the documents at any time and the review will resume.
Is my passport safe when I upload it?
Yes. Documents travel over an encrypted connection and are stored on encrypted servers that only our compliance team can access. Every access is logged, and we never sell or share your identity data.